1. About these terms
These terms apply between you and Sheffield Auto Care Ltd of 47 Penistone Road, Sheffield, S7 1ER. By using this website or booking work with us, you accept them. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
2. Quotations and estimates
- Prices shown on this website and in our downloadable price list are for a standard vehicle and include parts, labour and VAT unless stated otherwise.
- A quotation is a fixed price. An estimate is our best assessment before inspection and may change once we have seen the vehicle.
- We will never carry out work you have not approved. If we find additional work is needed, we will contact you with the cost and wait for your agreement before proceeding.
- MOT testing is charged at the DVSA-set maximum fee of £57.85. We never charge above it.
3. Bookings
Submitting the form on our Contact page is a request, not a confirmed booking. A booking exists only once we have contacted you and confirmed a time. Please give us at least 24 hours’ notice if you need to cancel or rearrange, so we can offer the slot to somebody else.
4. Payment
Payment is due on collection of the vehicle. We accept major debit and credit cards, contactless and mobile payments, bank transfer and cash. We exercise a lien over any vehicle until the invoice for work carried out on it has been paid in full. Vehicles left more than 14 days after we have notified you that work is complete may incur reasonable storage charges, which we will tell you about in advance.
5. Warranty
- Parts we supply and the labour to fit them are guaranteed for 12 months or 12,000 miles, whichever comes first.
- The warranty does not cover normal wear, damage caused by accident, misuse, neglect or subsequent work by another party, or parts supplied by you.
- Parts you supply yourself are fitted at your risk; we cannot warrant them, though our labour remains guaranteed.
- Keep your invoice as proof of purchase. We also hold a record of every job on file.
6. Your vehicle while it is with us
Vehicles are covered by our motor trade insurance while in our custody. Please remove valuables before leaving your vehicle, we cannot accept responsibility for personal items left inside. Road testing may be required as part of the work and is carried out by insured staff.
7. Complaints
If something is not right, tell us first, most issues are resolved the same day. Call +44 114 267 8943 or email contact@sheffieldautocare.co.uk. We will acknowledge your complaint within 2 working days and aim to resolve it within 14.
8. This website
We take care to keep prices and information accurate but the site is provided “as is”, and prices are subject to change, please confirm when booking. Content and images are our property or used under licence and may not be reproduced without permission. We are not responsible for the content of external sites we link to.
9. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability for any claim arising from work carried out is limited to the cost of putting the work right.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. See also our Privacy Policy and Cookie Policy.